About products and services
What products do you offer?
24hvape.shop specializes in high quality disposable electronic cigarettes, as well as providing OEM services for custom vape products. We also offer a wide range of premium e-liquids and vape accessories, to enrich your vaping experience.
Are your products of the highest quality?
Yes, at 24hvape.shop we only offer products from reputable brands, recognized for their excellence and performance. All our products undergo rigorous testing to guarantee impeccable quality.
Do you offer OEM services?
We offer OEM services for companies wishing to develop their own branded vape products. Contact our team to discuss your specific needs and requirements.
Do you offer wholesale options?
Yes, we offer wholesale options. For more information and to discuss wholesale pricing, please contact our customer service department.
About payment
What payment methods do you accept?
We accept all major credit cards, PayPal, Stripe, bank transfers, SEPA/IBAN transfers and crypto-currencies. All transactions are processed via secure, encrypted systems.
Is my payment information secure?
Yes, the security of your information is our priority. We do not store your payment information. All transactions are protected by end-to-end encryption to ensure maximum security.
About shipping
How long does it take to process my order?
Orders are usually processed within 1 to 3 working days. As soon as your order is ready, it is dispatched as quickly as possible.
How long does delivery take?
Delivery time varies between 7 and 14 working days, depending on your location.
Which carriers do you use?
We work with reliable carriers such as DHL, DPD and UPS, as well as local postal services, to guarantee fast, secure delivery.
How can I track my order?
As soon as your order has been dispatched, you will receive a tracking number by e-mail. You can then track the progress of your order via our website or that of the carrier.
Can I cancel my order after shipment?
Once your order has been shipped, it cannot be cancelled. Please check your order details carefully before finalizing the purchase.
Returns and after-sales service
What should I do if I receive a damaged product or have a quality problem?
If you receive a defective or damaged product, please contact our customer service department immediately. We will arrange a replacement or refund if necessary.
Do you offer any guarantees?
Yes, many products come with a manufacturer's warranty. For more information, consult the product details.
Can I return or exchange a product?
We have an easy return and exchange policy. For the complete procedure, please visit our returns page.
Customer service
How do I contact customer support?
You can reach us by e-mail at E-mail：info@24hvape.shop or via WhatsApp：+852 5934 6722. Our team is available Monday to Friday, from 9am to 9pm (China time).
If you have any questions, please do not hesitate to contact our team!