At 24hvape.shopWe are committed to providing a smooth and satisfying shopping experience. This delivery policy describes the processes, times and charges associated with the delivery of your products. Please read this page carefully before finalizing your order.
1. Order preparation
1.1 Order processing times
Orders are generally processed within 1 to 3 working days from receipt of payment, unless otherwise indicated (e.g. during promotional periods or sales).
We do our best to prepare and ship your order quickly, but delays may occur during periods of high demand.
1.2 Order verification
Before shipment, each order is checked to ensure that all information is correct. If any information is missing or incorrect (for example, an incorrect delivery address), we will contact you to resolve the problem before shipping.
2. Delivery options
2.1 Carriers used
We work with trusted carriers to ensure fast, safe delivery. Our transport partners include :
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DHL
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DPD
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UPS
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Local postal services
Specific options and delivery times may vary according to your country or region.
2.2 Delivery zones
We deliver mainly in Franceand many other European countries. If you have any questions about delivery availability in your country, please do not hesitate to contact us for further information.
2.3 Delivery charges
Delivery charges are calculated according to the size and weight of your order as well as destination. You will be able to see the exact amount of delivery charges at checkout, before finalizing your order.
3. Delivery times
3.1 Estimated delivery time
Once your order has been shipped, the delivery time is generally 8 to 15 working days depending on your location. Exact delivery times may vary according to carrier and local conditions.
3.2 Delivery tracking
As soon as your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your delivery in real time on the carrier's website.
4. International delivery
4.1 Delivery outside Europe
At present, we deliver mainly within Europe. If you wish to place an order outside this geographical area, we recommend that you contact us to discuss delivery options and associated costs.
4.2 Customs duties and taxes
If you order from outside the European Union, customs duties, taxes or other charges may apply, depending on local regulations. These charges are payable by the customer and must be settled on receipt of the order.
5. Order Modifications or Cancellations
5.1 Order cancellation
If you wish to cancel an order before it has been dispatched, please contact us. within 24 hours following order confirmation. If the order has already been shipped, you must follow our return policy to return the products.
5.2 Modification of delivery address
If you wish to change your delivery address after placing your order, please contact us as soon as possible. We will do our best to make the change before shipping. However, if the order has already been shipped, we will not be able to change the address.
6. Unclaimed or lost parcels
6.1 Unclaimed parcel
If a parcel is returned to our warehouse due to the absence of the addressee or an incorrect address, penalties will apply. additional costs may be applied for reshipment. Please ensure that the address provided is correct and complete.
6.2 Lost parcel
If your package is lost in transit, we will open an investigation with the carrier. We will keep you informed throughout the process. If the investigation confirms that the parcel is lost, we will proceed with a replacement solution, according to the specific conditions.
7. Questions & Support
If you have any questions about our delivery policy or need help with an order, please do not hesitate to contact our customer service department:
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E-mail：info@24hvape.shop
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WhatsApp：+852 5934 6722
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telegram：ID: @Vapes808
We are committed to responding to all your requests as quickly as possible and to providing you with quality support.
Thank you for trusting 24hvape.shop with your online purchases. We are committed to providing you with a fast and reliable delivery service to ensure a satisfying shopping experience.